Thank you for shopping with us at shopannajade.com We want our customers to be completely satisfied with their purchase! All orders are processed within 48 hours if your order is received Monday through Friday before 12PM CST. This DOES NOT include weekends. This means that if you ordered on Saturday or Sunday, your order will be processed for shipping the following Monday, unless that Monday falls on a holiday. All packages are shipped uninsured, therefore; we will not be held responsible if USPS looses your package. If you are not 100% satisfied, we will gladly exchange your merchandise. Just send us the items that you would like to return/exchange to 29 S Main St., Pontotoc, MS 38863. If the Return Policy criteria is not met, there will be no return/exchange and the merchandise will be sent back to you.